Respond to I have decided to discuss Dalton Utilities' management validity tools and analytical frameworks. I have worked for them for eight years, during which time I have witnessed how change management has occurred in the company. Some of the changes have been agreed upon, while others have not. While at the company, I have seen where the GAP Analysis is often used. We evaluate where we are at the present moment, assess where we want to go and determine how we get there. Our board is a valuable asset to our company; once a month, we have a board meeting with all members. We prepare a presentation and present it to the board. Once they review the presentation, it shows our hazards and risks and how the company is trending in the services we provide to the community. Our board often has recommendations for us to review, survey, and implement. We use the analytical framework in several ways. Communication is one of the largest ways we gather information from team members. We send all users an email with surveys and discussions within different management teams and departments. We also use other metrics to measure data and track the business's