respond to this comment as a classmate, "I think that productivity, quality, and workflow all go hand in hand and are essential. They must work together or they will work against each other. You have to make a quality product especially now where online reviews will make or break your company, and that gets into the productivity of your employees. They employee needs to be knowledgeable and efficient to deal with problems as they arise, while maintaining high quality standards. this starts with the workflow, is the business efficient and can that business be changed to meet needs and change as required these things all have to work in unison or the company will not be profitable and ultimately fail. This is something that has to be done responsibly and ethically as well