respond to this: While I haven't had a situation exactly like this, tailoring my communication to Maria Carman, the founder and owner of All Washed Up, would be crucial. Knowing her role and likely priorities, I'd focus on articulating the benefits of the proposed changes in customer service in a way that aligns with her vision for the company. The wording would need to highlight how improved customer service directly contributes to customer satisfaction and loyalty, which, in turn, positively impacts the business's reputation and bottom line. The tone should be respectful and confident, emphasizing collaboration and the shared goal of enhancing the overall customer experience. Recognizing Maria's position as the founder, acknowledging the company's values, and framing the recommendations as a strategic move toward long-term success would be key elements in persuading her to embrace the proposed customer service improvements