Responding to an enquiry regarding confidential information and determining of other personnel are required - video For this task you will need to work with one other person who will play two roles - one of Dr Phan Singh (telephoning the surgery) and Dr Bond, the Duty Doctor.

Scenario: The morning clinic is about to start, and Dr Bond is sitting in his consulting room reading his documents in his Inbox in Zedmed prior to consulting. You receive a phone call from a Dr Phan Singh, a medical registrar from the RAH.

His reply after your professional greeting:

Dr Phan Singh Medical Registrar here from the ED at the RAH, we share a patient, X has presented to me with a suspected heart attack. I need a copy of her medication list and his latest ECG reports sent to me now. Can you fax it through to 78457854 immediately please?

After reviewing the procedure regarding external doctors seeking information about patients, you are unclear whether you can assist Dr Singh with this enquiry without the authority of the duty doctor. During the conversation you confirm the patient's details and discover the patient is in fact one of our existing patients and is:

787895 Smith, Rachel 02/02/1977 1 Lisa Place GLENELG 5045