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Responding to the customer's concerns about previous home security systems, Emily, a salesperson, is currently highlighting the features of her company's security solution, Guardian Shield.

Responding to the customer's concerns about previous home security systems, Emily, a salesperson, is currently highlighting the features of her company's security solution, Guardian Shield. She's explaining how it provides comprehensive protection for everyday security needs. At what stage of the selling process is Emily?
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follow-up
handling objections
preapproach
presentation
prospecting

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