Topic: We have all heard the saying that "you do not get a second chance to make a first impression".

• Do you agree with the statement above?
• Briefly explain why or why not.
• Elaborate on the five best ways of creating a positive first impression for your guests

 

The hotel's entire image depends on the ability to offer great customer service right from the initial contact with each guest. It is absolutely critical that your guests feel instantly welcome the second they contact your hotel.