restate this comment in a simple voice "Hi Adelita! I agree that Kathryn made the right decision when she decided to observe instead of changing things right away. Good observation can help to identify the problem we are trying to solve and find opportunities for improvement. Taking time to observe first can also inspire you to generate ideas and is vital skill for problem solving. Kathryn is taking time to collect data and insights by watching, listening. She is also taking note of the goals, motivations, and behaviors of her team members. This is giving herself an opportunity to identify the problem she is trying to solve