Revenue Jay's Bikes IT Benchmarks Dollars Apparel & shoes Bike accessories New Bikes Used Bikes Benchmark Percent of Revenue 1,250,000 ? 550,000 ? 2,650,000 ? 18,500 ? Bike repairs 33,000 Total: ? IT Expenditures Hardware Software updates Software licenses Software support Employee training Web site development Internet access Total: Jay's Employees Jay's IT spending as percent of revenue Jay's IT spending per employee Target spending as percent of revenue Target spending per employee Benchmark Percent of IT Expenditures 15,000 ? 18,000 ? 4,500 ? 4,500 ? 5,000 ? 5,000 1,200 ? ? ? 12 ? Benchmark Target IT Expenditures (Total) ? ? Required Increase (Total) 81,027 ? 54,000 ?