Review and analyze the comprehensive performance management reporting package for the CSERV- Enhanced Customer Service program. Assess the performance to date and status of the entire program both in financial terms and workday terms. Determine areas that would need further detailed analysis based on the performance measurement. Assess the performance to date and status of the two control accounts where the detailed performance information is included. 3.1.2 Service Changes and 3.2.1.1.2 Credit Checking. Determine the areas that would need further detailed analysis based on the performance measurement.

What do you think is a realistic EAC for the program both in terms of pounds and workdays? You may want to calculate some statistical EAC's to help you.

How much of the pounds cost variance due to workday variances and how much is due to average pounds/workdays variances?

Of the elements comprising 2. Architecture (2.1, 2.2, 2.3, & 2.4), which of the elements had the worst performance against budget?

Of the elements comprising 2. Architecture (2.1, 2.2, 2.3& 2.4), which of the elements had the worst performance against schedule?

2.1 Business Architecture:

In what month did work start on this area?

In what month was the work completed for the area?

2.2 Organization Architecture:

In what month did work start on this area?

In what month was the work completed for the area (take a careful look at this one)?

3. Business Capabilities:

What is the biggest problem area in 3. Business Capabilities as far as performance against budget?

Which is the biggest problem are in 3. Business Capabilities as far as performance against Schedule?

3.1.2 Service Changes:

What has been the trend of performance against budget since work started on this control account?

What has been the trend of performance against schedule since work started on this control account?

What is do you feel is realistic EAC for this control account (in workdays)?

3.2.1.1.2 Credit Checking:

What has been the trend of performance against budget (in both financial and workday terms) since work started on this control account?

What has been the trend of performance against schedule since work started on this control account?

What is the approximate calendar schedule variance for this control account?

What id do you feel a realistic EAC for this control account (in workdays)?