Review Chapter 6 in The Leadership Experience for its discussion on the Wells Fargo false accounts situation.

directions, or even subtle pressures, from those who have power and authority over their work lives." The recent scandal at Wells Fargo provides an illustration. The fi- nancial services company became entangled in a legal as well as ethical mess when it was discovered that employees were opening fake bank and credit card accounts and forcing customers into unnecessary fee-generating products in order to meet high sales goals set by top management. District managers gathered and discussed daily sales for each branch and each employee several times a day. Eventually, the U.S. Consumer Financial Protection Bureau revealed that the scheme lasted more than a decade and involved around 5,000 employees. Although top executives said the sham accounts were the result of poor decisions by unethical employees, Sharif Kellogg spoke for other employees when he said, "It seems that [managers would have to be willfully ignorant to believe that these goals are achievable through any other means." Prosecutors agreed, and the bank's former CEO, John Stumpf, was fined $17.5 million and other executives faced smaller fines for their roles in the scam. " People with a high level of moral awareness are better able to cope with eth- ical issues and resist wrongdoing, even under pressure. Moral awareness is an