Review Exhibit 6 in the Raghu article. create an assessment of the Pinnacle West case study that addresses the following:

1. What are the requirements for creating a process-oriented culture in an organization?
2. To what extent does Pinnacle West address these requirements?
3. Where is it lacking? Where are there gaps?
4. What can you generalize from your analysis of this case study to apply to planning your business process improvement project?