Review JKL Industries simulated business documentation. This activity requires you to develop a conflict management policy/ procedure for the management team to deal with the conflicts at JKL Industry Simulated Business, and a dispute resolution process for staff to lodge their complaints to the management team.

Your developed conflict management procedure needs to include the following sections:

• Purpose: This explains what the policy is about and the reason for having the policy, such as how it promotes compliance with standards or regulations.
• Policy Statements: Describe the overall framework for the policy and its intent.
• Table of Contents: Hyperlinked tables of contents are a helpful feature of electronic documents.
• Policy and Procedures: Details of the policy and procedures may be included in one document.
• Scope: This describes the individuals, departments, or groups to whom the policy applies. To increase clarity, describe any employees or others to whom it does not apply.
• Responsibilities: To ensure compliance, specify which roles are responsible for creating documents and reviewing documentation and activities.

Your developed conflict management procedure needs to include the following information:

• Stages in conflict management
• Explanation
• Actions to resolve conflict at each stage
• Responsible person

Your developed dispute resolution procedure needs to include the following sections:

• Purpose: This explains the purpose of the dispute escalation procedure in task issue management.
• Policy Statements: Describe the overall framework for the policy and its intent.
• Table of Contents: Hyperlinked tables of contents are a helpful feature of electronic documents.
• Policy and Procedures: Describe all relevant details to be included in the dispute resolution policy and procedures, including escalation procedures and any applicable legislations that must be complied with
• Scope: This describes the individuals, departments, or groups to whom the policy applies. To increase clarity, describe any employees or others to whom it does not apply.
• Responsibilities: To ensure compliance, specify which roles are responsible for creating documents and reviewing documentation and activities.