Review Questions 1. Explain the concept of core services, supplementary services and facilitat services and why is it important for marketers to understand these concepts. 2. Discuss the concept of "front liners" in service delivery process and the three types of conflicts the front liners face, 3. Discuss the concept of service failures and what type of justices the custom expect during service recovery process ? 4 Discuss the concept of perceived risk and what strategies the company can to reduce customers service risks toward their services? 5. Discuss the concept of culture and how it influences customers expectation, 6. Explain the concept of distributing services, what are being distributed and are the different type of channels used in distributing services. #inbox/FMfcgxwKhorMCrZPdbBWCSSDkCbFchQ?project Review Questions 1. Explain the concept of core services, supplementary services and facilitating services and why is it important for marketers to understand these concepts 2. Discuss the concept of "front liners" in service delivery process and the three types of conflicts the front liners face. 3. Discuss the concept of service failures and what type of justices the customer expect during service recovery procoss? 4. Discuss the concept of perceived risk and what strategies the company can use to reduce customers' service risks toward their services? 5. Discuss the concept of culture and how it influences customers expectation 6. Explain the concept of distributing services, what are being distributed and what are the different type of channels used in distributing services Review Questions 1. Explain the concept of core services, supplementary services and facilitat services and why is it important for marketers to understand these concepts. 2. Discuss the concept of "front liners" in service delivery process and the three types of conflicts the front liners face, 3. Discuss the concept of service failures and what type of justices the custom expect during service recovery process ? 4 Discuss the concept of perceived risk and what strategies the company can to reduce customers service risks toward their services? 5. Discuss the concept of culture and how it influences customers expectation, 6. Explain the concept of distributing services, what are being distributed and are the different type of channels used in distributing services. #inbox/FMfcgxwKhorMCrZPdbBWCSSDkCbFchQ?project Review Questions 1. Explain the concept of core services, supplementary services and facilitating services and why is it important for marketers to understand these concepts 2. Discuss the concept of "front liners" in service delivery process and the three types of conflicts the front liners face. 3. Discuss the concept of service failures and what type of justices the customer expect during service recovery procoss? 4. Discuss the concept of perceived risk and what strategies the company can use to reduce customers' service risks toward their services? 5. Discuss the concept of culture and how it influences customers expectation 6. Explain the concept of distributing services, what are being distributed and what are the different type of channels used in distributing services
