Question
Review the 11 strategies for promoting a positive service culture (pages 93 - 97) and select the strategy that you think is most important; name
Review the 11 strategies for promoting a positive service culture (pages 93 - 97) and select the strategy that you think is most important; name the strategy, explain why you think this is important and where you observed this strategy in action.
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Essentials of strategic management
Authors: Charles w. l. hill, Gareth r. Jones
3rd Edition
1111525196, 978-1111525194
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