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Review the definitions of quality; how do they differ, how are they similar? How does your organization define quality? How does leadership in your organization
Review the definitions of quality; how do they differ, how are they similar? How does your organization define quality? How does leadership in your organization communicate (or not) the need to provide quality to customers, such as quality in products, and communication such as but not limited to customer contacts, and interactions with other employees and leadership?
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