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Review the following interaction, then answer the question. Client: Yes, I've actually had to turn away customers. My schedule is so overbooked. Nurse: Thank you
Review the following interaction, then answer the question. Client: Yes, I've actually had to turn away customers. My schedule is so overbooked. Nurse: Thank you for making time to see us today. Tell me how it makes you feel to turn away customers. What therapeutic communication technique is Iryna using with this client? Sharing empathy Refocusing Asking relevant questions Clarifying
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Price Management Strategy, Analysis, Decision, Implementation
Authors: Hermann Simon, Martin Fassnacht
1st Edition
3319994557, 978-3319994550
