Review the scenarios for fictitious clients who are unhappy with your office. Discuss the following points for each client scenario below: . What is at the root of the client's problem with your office? . Who is at fault for the conflict? . What is the solution to the conflict? . How can the conflict be prevented from recurring? . What is the likely outcome of the scenario? Client 1: "I read on a facebook group that I'm in that everyone's spousal application is being approved in less than 6 months. Everyone keeps saying how their spouses have been approved and my husband's application is still not finished. Why haven't you gotten a response yet? I need my husband here immediately because I need him to help me run my business and you are not doing anything to help after I have paid you thousands of dollars." Client 2: "I still don't have my AOR for my in-Canada spousal sponsorship and I'm not able to work. If I don't start working soon, we aren't going to be able to feed our kids. My wife is supporting all of us on her salary and you told me that processing time for the work permit was 3 - 4 months and it's now been 4 months as of yesterday. When can I start working? When am I going to get my work permit? Your office has lied to me about how long it's going to take to get my work permit and I'm going to complain to ICCRC and the government about you." Client 3: "I landed 3 months ago and I still don't have my PR card. I booked my and my wife's honeymoon as soon as you told me you had my COPR because I thought my PR card would be here by now. Why didn't you tell me before I booked my honeymoon, which cost thousands of dollars, not to book a trip. Now I don't have my PR card and can't get back into Canada. I demand that you compensate me and my wife for the money that we will lose for cancelling this trip or I am going to sue your office in small claims court."