Review the section on "Job Analysis" in your textbook that defines the elements of a job analysis and discusses their significance for human resource management. The two essential parts of job analysis are job descriptions and job specifications. This activity is important because it will help you identify some examples of each category. The goal of this activity is to understand the elements of a job analysis. Read each requirement for a customer service representative (CSR), then match it to the correct category. CSR should be able to type 45 words per minute while on the phone with a customer