Question
Review the survey data from the case study of an internal communication audit conducted for the Police Service of Northern Ireland (PSNI) (PDF document) .
- Review the survey data from the case study of an internal communication audit conducted for the Police Service of Northern Ireland (PSNI)(PDF document).
- Consider discussing your observations regarding the data supplied in the case study with your teammates, though this is not a requirement.
- Include an analysis review of your data which includes the following:
- Interesting data points
- Common themes found across the data
- Questions you have before finalizing your conclusions (what other questions should have been asked)
- Drawing on your conclusions, suggest some initial steps or actions that could be taken to improve communications that you might consider developing as part of your final project.
1Stayer, R (1990) 'How I Learnt to Let my Workers Lead'; Harvard Business Review, 68, pp. 66-83; Clampitt, P and Downs, C (1993) 'Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study'; Journal of Business Communication, 30, pp. 5-28; Hargie, O., Rainey, S. and Dickson, D. (2003) 'Working together, living apart: Intergroup communication within organizations in Northern Ireland', in A. Schorr, W. Campbell and M. Schenk (eds) Communication Research and Media Science in Europe, Mouton de Gruyter, Berlin. 2Hargie, O and Tourish, D (1993) Assessing the Effectiveness of Communication in Organisations: The Communication Audit Approach, Health Services Management Research; 6,4, 276-285, p. 282 3Whetten, D and Cameron, K (1991) Developing Management Skills (2nd edition);Harper Collins: London; Eden, D (1993) Interpersonal Expectations in Organisations; In Blanck, P (Ed) Interppersonal Expectations: Theory, Research and Applications; Cambridge University Press, Cambridge 4Manning, P. (1977) Police Work: The Social Organisation of Policing; The MIT Press. 5Langsworthy, R. (1986) The Structure of Police Organisations; Praeger Publishers, USA, p.135. 6Van Mannen, J. (1975) Police Satisfaction: A Longitudinal Examination of Job Attitudes in Urban Police Departments; Science Quarterly, 20, pp. 207-228 Jermier, J. and Berkes, L. (1979) Leader behaviour in a Police Command Bureaucracy: A closer look at the Quasi-Military Model: Administrative Service Quarterly; 79, pp. 1-23 Stephens, M. (1988) Policing: The Critical Issues, Harvester, Wheatsheaf. 7Reuss-Ianni, E. and Ianni, F.A.J. (1983) Street Cops and Management Cops: The Two Cultures of Policing; Control in the Police Organisation, Ed. Punch Maurice, MIT Press, U.S.A., pp. 251-274 8Stephens, M. (1988) Policing: The Critical Issues, Harvester, Wheatsheaf. 9Morris, P. and Hear, K. (1981) Crime Control and the Police: A Review of Research; Home Office Research, 67, p.37. 10Manolias, M. (1983) Stress in the Police Service, A.C.P.O. Working Party. 11Waters, I. (1998) The Pursuit of Quality; The Police Journal, January, pp. 55-66. 12Elliot, E.M. and Williams III, F.P. (1995) 'When you no Longer need Maslow: Exchange, Professionalism and Decentralization in the Management of Criminal Justice Agencies'; Public Administration Quarterly, Spring, pp. 74-87 13Berry, G., Izat, J., Mawby, R. and Walley, L. (1995) Practical Police Management, Police Review Publishing, London. 14Ryder, C. (1997) The RUC 1922-1997, A Force Under Fire; 2nd Revised Edition, Mandarin, UK. 15 Hargie, O., Dickson, D. and Nelson, S. (2003) Working together in a divided society: a study of inter-group communication in the Northern Ireland workplace, Journal of Business and Technical Communication, 17, 285-318. 16Weitzer, R. (1996) Police Reform in Northern Ireland; Police Studies, 19, 2, pp. 27- 43, p.27. 'Internal Communication Audits: A Case Study' Corporate Communications: An International Journal, 2004, 9, 146-158 17Brewer, J. and Magee, K. (1991) Inside the RUC, Routine Policing in a Divided Society; Clarendon Press, Oxford, p.273. 18Her Majesty's Inspectorate of Constabulary (1993) A Report of Her Majesty's Inspectorate of Constabulary, The Royal Ulster Constabulary, Northern Ireland Office. Her Majesty's Inspectorate of Constabulary (1994) A Report of Her Majesty's Inspectorate 19Her Majesty's Inspectorate of Constabulary (1996) Primary Inspection, Northern Ireland Office, p.9. 20Downs, C. (1988) Communication Audits; Harper Collins, London. Hargie, O. Tourish, D. and Wilson, N. (2002) Communication audits and the effects of increased information, Journal of Business Communication, 39, 414-436. 21Hargie, O and Tourish, D (1993) Assessing the Effectiveness of Communication in Organisations: The Communication Audit Approach, Health Services Management Research; 6,4, 276-285. 22Hurst, B. (1991) Negotiating Research Access to Organizations; The Psychologist, 9, No. 12 pp. 551-554. 23Tourish, D and Hargie, O.D.W. (1998) Communication Audits and the Management of Change: A Case Study from the NHS Unit of Management; Health Services Management Research, 9, pp. 53-71, p.69. 24Tourish, D (1996) Internal Communication and the NHS: The Results of a Fieldwork Analysis and Implication for Corporate Practice, Doctoral Thesis, University of Ulster, Jordanstown 25Hargie O, Dickson D and Tourish D, (2004) Communication Skills for Effective Management, Macmillan, Houndmills 26 Dickson, D. Rainey, S. and Hargie, O. (2003) Communicating sensitive business issues: Part 1, Corporate Communications: An International Journal, 8 (1), 35-43. Dickson, D. Rainey, S. and Hargie, O. (2003) Communicating sensitive business issues: Part 2, Corporate Communications: An International Journal, 8 (2), 121-127. 27Downs, C (1988) Communication Audits, Harper Collins, London 28Millar, R Crute, V and Hargie, O (1992) Professional Interviewing, Routledge, London 29Downs, C (1988) Communication Audits, Harper Collins, London 30 Hargie, O. and Tourish, D. (2000) Handbook of Communication Audits for Organisations, Routledge, London. 31Goldhaber, G M and Rodgers, D P (1979) Auditing Organisational Communication Systems: The ICA Communication Audit, Kendall-Hunt, Texas 32 Hargie, O. and Tourish, D. (eds) (2000) Handbook of Communication Audits for Organisations, Routledge, London. 33 Reuss-Ianni, E. and Ianni, F.A.J. (1983) Street Cops and Management Cops: The Two Cultures of Policing; Control in the Police Organisation, Ed. Punch Maurice, MIT Press, U.S.A., pp. 251-274 Jones, J (1980) Organisational Aspects of Police Behaviour, Gower 34 McHugh , M and Verner, R (1998) Motivating Managers in the Middle: The case of Police Inspectors, The Police Journal, January. 35 Berry, G., Izat, J., Mawby, R. and Walley, L. (1995) Practical Police Management, Police Review Publishing, London, p.77 'Internal Communication Audits: A Case Study' Corporate Communications: An International Journal, 2004, 9, 146-158 36 Hargie, O. and Tourish, D (2004) 'How Are We Doing? Measuring and Monitoring Organisational Communication', in O. Hargie and D. Tourish (eds) Key Issues in Organisational Communication, Routledge, London
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