Nutun Tiffin Box service was started in Mumbai by Mumbai Dabbawals. The Dabbawals who are the soul of entire Mumbai aim to provide prompt and efficient service providing tasty homemade tiffin to all office goers at right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently they have started online booking system through their website 'mydabbawala.com'. Owing to their tremendous popularity amongst the happy and satisfied customers and members, the dabbawalas were invented of 25-30 people along with a group leader. Each group terms up with other groups in order to deliver the tiffin on time. They are not transferred on frequent basis as they have to remember the address of their customers. They follow certain rules while doing trade-No alcohol during working hours; No leave without permission; Wearing of white cap & carrying ID cards during business hours. Recently on the suggestion of a few self motivated fellow men, the dabbawals thought out and excuted a plan of providing food left in tiffin by customers to slum children. They have instructed their customers to palce red sticker in if food is left in the tiffin, to be fed to poor children later. (a) State any one principle of management given by Fayol & one characteristic of management mentioned in the above case. (b) Give any two values which the Dabbawals want to communicated to the society.