Revise the email below to eliminate the negative tone and attitude of impatience with the patient. As we have repeatedly discussed at least ten times already on the phone with you and even on emails you sent occasionally, we can no longer provide you the remote assistance of constantly providing you reminders on the dosages of your medicines. For the last time, always refer to the prescriptions and notes provided to you when you were discharged. There are six medicines that you have to take everyday. You already have the details about these medicines. After all, we hope you have already remembered everything since you have already called us regularly in the past days. Much as we want to offer remote assistance, we also have current patients who need physical care and attention. We hope that by this time you have already remembered everything. With all due respect, we hope you do not misunderstand this message. We are just busy at the moment because of the huge number of patients currently confined in the hospital. Thanks, Bella Harl

Revise the letter and make it professional as it is too emotional and too casual. Dear Patrick, What happened today between you and Kyle????? Im expecting a professional behavior from you both and what you have done does not qualify as that!!!!!!!!!! Please explain!!!! Regards, Robert