Reword: Tanglewood strategically uses a core workforce with occasional reliance on flexible non-core staff. The company views this strategy as essential to maintain organizational values and culture. The recommendation is to keep moving forward with this strategy, relying only on flexible non-core staff when necessary during seasonal peaks. Core employees will have the skills, knowledge, and commitment to the company necessary to meet the standards for the products and level of customer service. The company should resort to flexible staff only when demands exceed what they can offer without harming the high level of customer service expected by its loyal customers