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rewrite for clarity: Zappos requires all new workers to complete a four-week customer loyalty training program, regardless of job. This includes two weeks of answering
rewrite for clarity: Zappos requires all new workers to complete a four-week customer loyalty training program, regardless of job. This includes two weeks of answering calls to ensure that everyone understands the value of customer service
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Hospitality Strategic Management Concepts And Cases
Authors: Cathy A Enz, Jeffrey S Harrison
2nd Edition
047008359X, 9780470083598
