rewrite I worked on this project to help ensure that we have consistency across our scheduling teams when it comes to calling and scheduling patients when they receive a referral. We had confusing orders/referrals and so the idea was to split up some old referrals and make a new one. There was also work that needed to be done with our scheduling/referral WQ's because staff were not working them timely or accurately, causing some real patient concerns. Here are the Know Why and Comply regarding the changes