rewrite in shortMaggie clearly sees these opportunities for improving the technology supporting her work, but has faced problems in getting support from the Cascade IT organization. It is surprising that no one in IT seems interested in talking to her about how to improve the system. If Maggie has this much trouble trying to get a project started, she will probably be worried about poor communication in all of her interactions with IT. Maybe Maggie should hire some programmers to work on this so that she can get the needed changes made. The second problem identified in the case is that when IT finally assigns someone to work on improvements, they are starting from scratch. They do not know the current system, so they have to figure out how it works before they can start making improvements. Additionally, they do not know the business processes the application supports, which may slow down progress on the project. There could also be problems if the person can't figure out what the code does and has to rewrite it. A final problem with Maggie's efforts to work with IT is keeping the project going. Once a developer is actually working to improve