Rewrite the case so that instead of stating that all of Sam's favourite courses had long been prepared and all he has to do is make adjustments here and there and create some trendy new titles, it states how he uses the ISD model for training and development programs. In other words, describe what Sam does in terms of each stage of the ISD model (i.e., what the needs are, how training programs are designed and delivered, and how they are evaluated)