rewrite the following messages so that they are clear, concise, courteous, and more likely to achieve a positive result. 26. When I bought the enclosed dress at Chez Michelle, I was told that it was an exclusive design. You can imagine my dismay when I attended a wedding last Saturday and saw another woman in the identical gown. Of course, I avoided her all evening, but my sister-in-law reported to me that the other woman had purchased her dress at Billy's Bargain Barn for less than half of what I paid. I want my money back. 27. It would be greatly appreciated if your company would consider providing financial support for the Kids Against Drugs program. It is well known that the economic downturn has created a bleak financial picture for local businesses; nevertheless, a donation at this time would be considered favourably by the community and would afford your company an opportunity for excellent public relations. 28. We can't refund your money for the food processor you bought because you don't have proof of purchase. We need the receipt before we can give you your money back. If you can't find the receipt you might be able to exchange it for something else in the store. 29. Would it be too much trouble for you clowns to clean up the coffee room once in a while? I'm sick of looking at half-empty cups of cold coffee and a pile of empty sugar bags every time I go in there. You people may enjoy living in a pig-sty but there are a few of us who don't. It's not fair that we should be the ones to pick up after you. So get on the stick or you may end up having to go down to the coffee shop like we did before the coffee room was opened. 30. The balance on your account is $1,549.72. We sent notices on three previous occasions and have received no response. Our only course of action is to seek legal recourse. If we don't hear from you by May 31 we will put this in the hands of a collection agency