Rewrite the paragraphs using a courteous tone and the "you' approach.

I did not receive all the information related to the item you want to return. I cannot authorize a return without the product number and the exact reason for the return. These facts are clearly stated in our return policy. Didn't you read the return policy?

I will wait to hear from you regarding the missing information. If you will be more careful about providing complete information in the future, your returns can be processed more quickly.

B. Bias-Free Messages

Rewrite each sentence below, using positive, bias-free words.

1. Alberto is afflicted with smallpox.
2. The Asian-American teacher was recognized for excellence in teaching.
3. The old lady purchased a bag of oranges.
4. The policeman studied the site of the robbery.
5. The male nurse cared for the infant.

C. Concise and Clear Messages

Rewrite each sentence below, making the information concise and clear. Use a positive tone. Add any necessary details to ensure the receiver completely understands the message.

1. It is my belief that most homes in this area cost about $250,000.
2. Chenda is tired because she is very weary.
3. Ms. Curie suggested several alternatives that could be applied.
4. Past history teaches us that the people of certain societies are generally and usually trustworthy.
5. Tony interrogated Suzanne by asking how long it would take her to finish the electrical work.
6. A pound of chocolates costs a lot of money.
7. Stock in that company is very expensive.
8. We regret to inform you that we won't be able to complete your cabinets until next month.