Rewrite this: 2. Change: During the "change phase," the accounting firm implemented several key changes in their bookkeeping practices including the investment in modern (up-to-date) bookkeeping software programs and tools to automate data entry and reconciliation. They would reallocate the workloads to different bookkeeping members to align with the clients needs, enhancing specialization. They introduced comprehensive training programs for us (bookkeepers) to adapt to the new software systems and best practices. We also established a centralized quality control system to review and prevent errors in financial statements. During the change phase, regular feedback sessions and open communication channels were established to address bookkeepers' concerns and monitor the effectiveness of the new book keeping processes