Ricoh Company Ltd., a leading supplier of office automation equipment and electronics, has implemented a balanced scorecard. Match each of the performance indicators from their scorecard that follows to the four balanced scorecard perspectives (Financial, Customer, Internal Processes, and Learning and Growth). a. Number of Customer Relationships Managed. b. Hours of Employee Training. c. Customer Service Quality Ratings. d. Revenue Growth. e. Customer's Total Cost of Ownership. f. Asset Utilization. g. Employee's Competitor Knowledge Increased. h. Pounds of Recycled Waste Products.

Listed below are eight terms: Residual income Balanced scorecard Management compensation Return on investment Return on sales Stock options Business process lens Capital turnover Each of the following statements may (or may not) describe one of these terms. For each statement, indicate the term described, or answer "none" if the statement does not correctly describe any of these terms. a. Tells managers the incremental operating earnings for each additional sales dollar. b. The focus of this business performance measurement is the sales dollars earned from each invested dollar. c. A tool used by managers and owners of organizations to align managers' goals with those of the organization. d. This method considers all costs borne by the consumer from purchase to disposal of a product. e. A business performance measurement that takes into account the minimum required return on the assets employed. f. Measures for this category of business performance are associated with eliminating non-value-added costs from the value chain. g. A method in which a product's selling price is determined by adding a fixed amount to the product's current production cost. h. This performance evaluation method is criticized for motivating managers, in some instances, to ignore investments that are in the best interest of the company as a whole. i. An important aspect of this method is the consideration of the many perspectives of the multiple stakeholders in an organization.

Proctor Corporation has multiple facilities across the United States. Management evaluates each facility based on the capital turnover ratio using the DuPont system. The following information pertains to the facility in Pennsylvania for the past year. Sales $ 6,300,000 Operating expenses 2,940,000 Total assets (prior to subtracting accumulated depreciation) 10,500,000 Accumulated depreciation 656,250 a. Compute the capital turnover ratio using (1) total assets and (2) assets net of depreciation. b. Which investment base will the Pennsylvania factory manager prefer? Required A Required B Complete this question by entering your answers in the tabs below. Compute the capital turnover ratio using (1) total assets and (2) assets net of depreciation. Required A Required B Total assets % Assets net of depreciation %

Proctor Corporation has multiple facilities across the United States. Management evaluates each facility based on the capital turnover ratio using the DuPont system. The following information pertains to the facility in Pennsylvania for the past year. Sales $ 6,300,000 Operating expenses 2,940,000 Total assets (prior to subtracting accumulated depreciation) 10,500,000 Accumulated depreciation 656,250 a. Compute the capital turnover ratio using (1) total assets and (2) assets net of depreciation. b. Which investment base will the Pennsylvania factory manager prefer? Required A Required B Complete this question by entering your answers in the tabs below. Which investment base will the Pennsylvania factory manager prefer? Required A Required B Which investment base you will prefer?