Ridgecrest Electric manufactures electric motors. It competes and plans to grow by selling high-quality motors at a low price and by delivering them to customers quickly after receiving customers orders. There are many other manufacturers who produce similar motors. Ridgecrest believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy in 2015.

1. Is Ridgecrests 2015 strategy one of product differentiation or cost leadership? Explain briefly.

2. Indicate a measure you would expect to see in Ridgecrests balanced scorecard for 2015.