Risk Identification Tools Activity

Feel-Good clinic is a family practice clinic in Houston serving the community which treats patients in general care of adults and children such as physical check ups, vaccination, minor injuries, pain issues, and initial diagnosis of diseases. The clinic has been open for over 30 years and is well known in the community. It has grown by expending the number of physicians and staff steadily through the years and they have a loyal patient base which consists mostly of families. The facility has been expanded to accommodate for this growth but they have reached maximum capacity and they cannot physically expand any more.

In the last few years they have noticed that the community they serve has been aging and there are fewer young families moving in. As a result their patient base requires more care due to ailments that come with age but they are less mobile and sometimes rely on younger family members for transportation, making appointments and financial support. However most of them have smart phones and computers and this concept of virtual visits and house visits is already being piloted by some of their competitors.

The ownership is considering launching a virtual consultation service in which patients can consult the physician through their computers or phone using video and audio applications through the internet. If the physician decides that the patient must be seen in person, they would like to have the option of offering a home visit in which the physician or care provider visits the patient at home.

The process that the owners envision of how this would work is to have patients fill out a questionnaire during their visit to the clinic which will be an assessment of their interest in a virtual consultation service, the type of equipment and connectivity they have at home to support such service, how technology savvy they are, and if they have someone that can help set this up at home and troubleshoot. For patients they deem interested and able to do this they would schedule a test appointment to try the connection and equipment. If the test appointment is successful they would be flagged as a virtual visit patient for future consultations. If this does not work they would consider if patients would be willing to pay the extra fees for a house visit and flag them as house visit patient. Finally patients can continue to do regular visits if they so desire.

Once each of these three types of patients are identified, they will each have a different visit process. There will be some different steps for the non-regular visit patients. The virtual visits will require patients to use additional hardware to measure their vital signs, a reliable camera, access to a portal so they can access their records, make payments and get electronic drug prescriptions. The house visit patients will require the health provider to bring medical instruments and equipment to and a portable computer to record the consultation details, consult the patients clinical history, issue prescriptions and collect payments.

The ownership needs your help to make an assessment of the clinics position in the market and to do a risk analysis of this project to see if they should move forward with it.

Requirements:

1. Identify 15-20 total general risks about this project and write them down on the Risk Assessment Table provided.
2. Complete the Probability Definitions Table in which you will define different levels of probability (i.e. very low, low, medium, high, very high, etc.) and explain what each means in the context of the project. Also assign a % probability value to each level (Reference slide 38 from week 7 slides)
3. Complete the Impact Definitions Table establishing similar levels (i.e. low, medium, high, etc.) and describe what that level means in the context of the project. (Reference slide 39)
4. Use the information in (2) and (3) to complete the Risk Assessment Table. Assign the assessment filling out the level of probability and impact, then use the Probability and Impact Matrix to determine an overall assessment for the risk.

Please post new answers.