Riverbend Software Support Administrators (RSSA) provides online and telephone help desk services. Because RSSAs labor costs have steadily increased, it is outsourcing its call center. RSSAs executive-level committee, who oversees the information systems (IS) function, selected a project development team to create a system to move the help desk and manage it from corporate headquarters. Two incidents delayed the help desk conversion date by 15 days. A server was damaged when an unidentified employee put a hot coffee pot on it, and several backup tapes were found floating in a restroom sink. The five-year contract requires an initial payment of $1,750,000 and yearly payments of $525,000. Each year, the contract will save $750,000 in salary, benefits, and equipment costs. There is a $150,000 one-time charge for breaking the current call centers building lease, but doing so will save $360,000 a year. RSSAs cost of capital is 11%. Calculate the following capital budgeting metrics for RSSAs outsourcing plan: payback period, net present value (NPV), internal rate of return (IRR)