Rivers and Wells Limited (RWL) manufactures frozen desserts for several supermarkets and corner shops in Jamaica. In the last two (2) years, the company has been experiencing a significantly high turnover within the organization. The mixing department is responsible for manually mixing all the ingredients required for production. The impact has been so far reaching that there are days when no production is done as there are insufficient individuals to mix and operate all the machines in the process. The company has been in operation for Twenty five (25) years and since then, there has been little to no technological advancements. The middle managers have made recommendations for improvements to the factory, however many of these have been overlooked because of cost implications. What information would be necessary to develop a change program at RWL? Why is it important to use diagnosis before implementing a change program? Justify the use and effectiveness of two (2) methods the OD practitioner can utilize in the data collection process at RWL. Using a diagnostic model of your choice, state how this model can help in the diagnostic process at RWL and how it will benefit the organization. Based on what we know about