Robbins et al., (2019) Management: the essentials (4 th Ed.) Pearson Australia: Melbourne (see Chapters 13). Hudson et al., (2009) Managing Without Profit (3 rd Ed) UNSW Press: Sydney (see Chapter 10)

Please answer the following question

Describe the ways in which a front line manager working in a Not for Profit family violence support service could exert control: (a) before service is provided to a client; (b) during the service provision; (c) after the service has been provided.