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Robert, the controller for a community hospital, is responsible for commencing a benchmarking project. The hospital is part of a 15-hospital system, so Robert decides

Robert, the controller for a community hospital, is responsible for commencing a benchmarking project. The hospital is part of a 15-hospital system, so Robert decides he can look inside his own organization's system in order to find best levels of performance for measurement purposes. Is this approach acceptable for benchmarking purposes

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