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Robotic Process Automation (RPA) is an integrated software system to automate any workflow processes within an organization. It helps in complete automation of routine back-office
Robotic Process Automation (RPA) is an integrated software system to automate any workflow processes within an organization. It helps in complete automation of routine back-office tasks that may require human workforce, thereby leading to an increase in the overall efficiency of the organization. Identify and explain in detail a few application areas of where you can use RPA in automating tasks in the Customer Service department. [8 Marks]
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