Question
Robots and chatbots (AI) for emotional and psychological therapy are becoming more popular as companies develop more sophisticated versions. While many consumers support this kind
Robots and chatbots (AI) for emotional and psychological therapy are becoming more popular as companies develop more sophisticated versions. While many consumers support this kind of technology for the benefits it can bring to patients and users, some experts oppose the use of this technology saying that it means avoiding developing the social skills we need to interact with each other. There is also the issue of the data that these devices may collect and what uses might companies make of it. The essential question is whether the companies that develop these technologies will make an ethical use the data and the access they have to consumers' privacy. The case of Facebook selling user data to Cambridge Analytica, and the use of the latter's analytics by a political party in the US to win the election, sets a relevant precedent.
In this task you need to find a company that does data analytics and evaluate the ethics of their product/service using frameworks/concepts.
Concepts that you may want to consider in your analysis are:
(1) transparency (in advertising and sales, and later, during the use of the product),
(2) consumer control and consent (for express and implicit claims),
(3) privacy,
(4) options to opt-out or have data deleted and other ethical issues about consumer data usage.
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