Rockfish read Jane's memo and is intrigued by the idea of KM, but he is still not so sure that he understands how it all works. He googled KM and discovered that the Nonaka and Takeuchi model was one of the most widely accepted foundation schemes for KM users. Jane being the good manager that she is told Rockfish to speak with you. Rockfish did so and now he has asked you to give him a short 6 slide PowerPoint with speaker notes explaining the model and how it might work at Global Delivery Direct.

Use the example of Dawn Jasper, the current administrative assistant to the airplane purchasing agent. She knows everything there is to know about buying a plane but since she is not the person doing the negotiations her knowledge is never really sought after by anyone but her boss. Explain how this information could be shared with others using the KM model and cycle tasks.