Rod is a 36 year old Aboriginal man who is estranged from his family and community after serving 15 years in prison. He has come to your community centre as he has found himself to be homeless.

 

1. How might you or your service respond to this situation?

You are required to identify a minimum of three (3) appropriate service responses that you believe would be culturally sensitive in the above scenario (e.g. using an interpreter, avoiding judgement)

 

 

 

 

 

 

 

 

 

 

2. What could be some possible misunderstandings that arise when working with Rod? 

You are required to identify a minimum of three (3) possible cross-cultural misunderstandings (e.g. making assumptions about the client or their needs) 

 

 

 

 

 

 

 

 

 

 

3. How might mishandling this situation negatively impact Rod?

You are required to identify a minimum of three (3) potentially negative impacts on the client if you mishandle the situation (e.g. the client feels judged, they develop a distrust of our service)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. What verbal and nonverbal skills would be important to practice when communicating with Rod? 

You are required to identify a minimum of two (2) verbal skills (e.g. speak clearly, paraphrase) and two (2) non-verbal skills (e.g. posture, eye contact) to communicate with the client

 

 

 

 

 

 

 

 

 

5. What strategies can a workplace use to better respond to similar situations?

You are required to identify a minimum of three (3) workplace strategies that may prevent cross cultural conflict/misunderstandings (e.g. cultural safety training, up-to-date policies and procedures)