Question
Roger Bank has a small branch in New Orleans. The counter is staffed by one teller. The counter is open for Seven hours (420 minutes)
Roger Bank has a small branch in New Orleans. The counter is staffed by one teller. The counter is open for Seven hours (420 minutes) each day (the operating capacity). It takes 12 minutes to serve a customer (service time). The New Orleans branch expects to receive 45 customers per day. (Assume that the number of customers corresponds to the number of orders).
Required:
1. Using the average waiting time formula, calculate how long, on average, a customer will wait in line before being served
2. Provide two relevant recommendations as to how the Roger Bank could reduce the average waiting time at the New Orleans branch
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