Role Play 1: Pay Increase enquiry from employee This role play should take no more than ten minutes Alex Phillips has come to see you about a pay increase he negotiated with the business owner. Below is an extract of an email he sent earlier... You must ask appropriate questions and co-operate with the employee to be able to respond to the enquiry. If you are not able to answer the enquiry completely, ensure it is referred to a supervisor for resolution. From: Sent: To: Subject: Hi Student aphillips@frasers.com.au Friday 23 August 2019 payroll@frasers.com.au Pay increase I would like to inquire about my pay increase that was discussed and approved by Magnus after I completed additional training. Magnus said the pay increase will start from 19 August, but when I checked my pay for this week there was no increase. Can you advise why my pay increase was not done? Regards Alex Phillips Instructions for students: A teacher will play the role of the employee, Alex Phillips. You are required to clarify the above email with Alex Phillips. Use appropriate communication techniques including: o using clear and appropriate language and tone for the audience o using questioning and active listening to clarify details o using clear and direct language to refer problems