Role Play 1

You chair aformal meetingwith relevant people in the organisation to discuss the situation of the scenario given below.

Case study

Green Tree Retirement Home has found that it is trouble attracting residents and has several empty rooms. It was decided to ask residents and their family members to fill out a questionnaire. It was hoped that the questionnaire results would help the Home focus on areas that need improving.

The questionnaire responses showed that:

• 58% Would recommend the Retirement Home to others
• 14% Might recommend the Retirement Home to others
• 28% Would not recommend the Retirement Home to others

The other responses have been summarised in the following table:

Summary of client and family questionnaire

Using the following elements

You are now required to take action to improve service performance in the areas of concern.

Before the meeting, you must appropriately brief Evelyn who will be the Minute taker.

During facilitation of the meeting you must ensure that the following occurs:

• Participation
• Discussion
• Problem solving and resolution of issues.

Your assessor will take a part in the role play and will assist you to arrange another three people to participate in the role play. These people will each have a character to play as follows.

The Roles

1. Evelyn - Administration Manager. Evelyn is quiet and only contributes in meetings when asked to. She will be the minute taker for this meeting and take notes.
2. Francesco - HR and Training Manager. Francesco can dominate meetings, if not brought into line,
3. Magnus - Sales and Marketing Manager. Magnus is upset about not achieving his set targets and blames the outcomes on poor recruitment and training as well as the lack of good policies and procedures.
4. Scott - Operations Manager. Scott is new to Green Tree and is keen to do whatever needs to be done in order to achieve organisational goals.

P.s.

I only need your role-play example to guide my work. I'm not submit your original work as mine. I will do it on my own. Thanks.