Role Play: Diagnosing Causes of Poor Performance Heather works in the training department of a large information technology organization. She is in charge of designing and delivering interpersonal skills training, including com- munication skills, networking, and new manager training classes, Heather has excellent knowledge of how to design a training class. She incorporates deliberate practice into all her classes. She has also conducted research on what good communication consists of, how to network, and what new managers need to know to be successful. However, individuals who attend Heather's training classes often give her low ratings. stating that she has a hard time answering specific questions in classes and that she does not seem approachable after the classes when individuals want to ask guestions. You are Heather's manager. You are meeting with Heather to discuss her poor per- formance and will iry 1o determine what is going on. L. In your opinion, what is causing Heather's poor performance? Is it due to a deficiency in traits, knowledge and skills (declarative and procedural), or contextual issues? 2. What can be done to remedy the performance