Role play Scenario Review the performance information (Appendix 4) and analyse the targeted and actual result in sustainability across the organisation, customer service experience and performance management to identify further opportunities for improvement. Make notes on your findings to discuss during the meeting. Your assessor and another student from the class will play the roles of team members. Conditions Your assessor will prepare the environment for the meeting - organise a table and chairs. Before attending the meeting, ensure you have pen to take notes. The meeting starts when your assessor welcomes you to the meeting. During the meeting you need to: Explain the purpose of the session. Discuss your findings on targeted and actual result in sustainability across organisation, customer service experience and performance management. Discuss possible further improvements in systems and processes. Seek feedback from team members on recommended improvemen