Role play scenario: You manage a team at a travel company that takes customer bookings by telephone. Recent changes mean that team members must now send a notification when a customer booking is documented in the bookings system. You must tell the group about this additional work procedure. The procedure: After recording the information in the bookings system, open the notification icon on the computer (this is loaded onto all team members' computers) Click in the field and enter the customer booking reference number Enter your initials in the name field Click send. Remember to speak positively and professionally when providing this information to the team. You may also include your own input to elaborate on the procedure in the scenario