Role play 2 Coaching on folding napkins Learner instructions You will be coaching new or developing staff on specific tasks or job requirements Your assessor will assume the role of your coachee in each Role play You are to build on your knowledge from the learning, and carefully follow the information provided in the scenario For this role play you are required to demonstrate your ability to provide on the job coaching in relation to How you would engage with the staff member to determine coaching need How you would describe the rationale for coaching to the individual How you would detail and demonstrate what is required in terms of correct napkin folding and handling techniques How you would pass on required information How you would confirm the waiter had understood what you have coached them in How you would share establishment protocols for (for example) folding napkins, placing them on settings and storing extra folded serviettes ready for use How you would give the employee a chance to practice what you coach them in How you would encourage the person to ask questions as part of the coaching process How you would give positive feedback to the learner about their performance You must complete all tasks in the required time limit, which is fifteen (15) minutes for this role play Scenario 2 As Maitre D' of The Righteous Room at The Righteous Inn, you have become aware that one of your waiters needs some coaching on napkin folding for the standard evening meal service You traditionally use the Bishop's Hat (or Mitre) fold for this service as it seems appropriate given the name of the business and the room The problem is, your observations of the serviettes folded by this staff member show they are poorly folded, inconsistent in shape and often look a bit 'used' or second hand when placed on the table as part of the standard setting You are worried the sub standard appearance of the napkins folded by this person detracts from the attractiveness of the room and the total guest experience of guests on the tables where these napkins are laid Further observations of this employee reveals it takes them nearly two minutes to fold a napkin into this shape when all other wait staff can accomplish it in under 30 seconds You have decided this situation is best resolved by providing some coaching to the team member involved who, otherwise, is a competent waiter, regularly up sells and makes add on sales and appears to very popular with all your guests and the other staff Relevant documentation Instructions on folding the Bishop's Hat The Righteous Room has developed the following sheet to help staff fold the Mitre serviette fold The Righteous Room Directions for Folding the Bishop's Hat (or Mitre) Napkin Fold The Righteous Room uses the Bishop's Hat serviette fold as its standard napkin fold for settings for all evening meals The folded serviette is placed in the centre of the setting running parallel to the back of the chair at that cover The procedure to fold the Bishop's Hat serviette fold is Wash hands and make sure they are clean and dry linen gloves may be worn for the process Obtain a clean, starched and pressed white waiter's cloth Open the napkin fully and place it hem up onto a clean surface such as a clothed table Fold napkin in half folding top horizontal edge to bottom horizontal edge, with opening towards you Fold top right hand corner down to centre point of bottom horizontal edge Fold bottom left hand corner up to top ensuring the bottom left hand corner meets with the centre of the top vertical edge Turn the serviette over and fold in half horizontally Release the covered right hand peak point so it stands next to the visible left hand peak point Fold the left hand point peak in half and tuck the leading edge into the base of the right hand point peak Fold the right hand point peak in half and tuck the leading edge into the base of the left hand point peak Carefully open base of the napkin to stand the serviette up Place on setting Fold sufficient napkins for the station you have been allocated plus 10 extra Additional information may be sourced by viewing

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Role play 2   Coaching on folding napkins Learner instructions You will be coaching new or developing staff on specific tasks or job requirements  Your assessor will assume the role of your coachee in each Role play  You are to build on your knowledge from the learning, and carefully follow the information provided in the scenario  For this role play you are required to demonstrate your ability to provide on the job coaching in relation to  How you would engage with the staff member to determine coaching need  How you would describe the rationale for coaching to the individual  How you would detail and demonstrate what is required in terms of correct napkin folding and handling techniques  How you would pass on required information  How you would confirm the waiter had understood what you have coached them in  How you would share establishment protocols for (for example) folding napkins, placing them on settings and storing extra folded serviettes ready for use  How you would give the employee a chance to practice what you coach them in  How you would encourage the person to ask questions as part of the coaching process  How you would give positive feedback to the learner about their performance  You must complete all tasks in the required time limit, which is fifteen (15) minutes for this role play  Scenario 2 As Maitre D' of The Righteous Room at The Righteous Inn, you have become aware that one of your waiters needs some coaching on napkin folding for the standard evening meal service  You traditionally use the Bishop's Hat (or Mitre) fold for this service as it seems appropriate given the name of the business and the room  The problem is, your observations of the serviettes folded by this staff member show they are poorly folded, inconsistent in shape and often look a bit 'used' or second hand when placed on the table as part of the standard setting  You are worried the sub standard appearance of the napkins folded by this person detracts from the attractiveness of the room and the total guest experience of guests on the tables where these napkins are laid  Further observations of this employee reveals it takes them nearly two minutes to fold a napkin into this shape when all other wait staff can accomplish it in under 30 seconds  You have decided this situation is best resolved by providing some coaching to the team member involved who, otherwise, is a competent waiter, regularly up sells and makes add on sales and appears to very popular with all your guests and the other staff  Relevant documentation Instructions on folding the Bishop's Hat The Righteous Room has developed the following sheet to help staff fold the Mitre serviette fold  The Righteous Room   Directions for Folding the Bishop's Hat (or Mitre) Napkin Fold The Righteous Room uses the Bishop's Hat serviette fold as its standard napkin fold for settings for all evening meals  The folded serviette is placed in the centre of the setting running parallel to the back of the chair at that cover The procedure to fold the Bishop's Hat serviette fold is  Wash hands and make sure they are clean and dry   linen gloves may be worn for the process  Obtain a clean, starched and pressed white waiter's cloth  Open the napkin fully and place it hem up onto a clean surface such as a clothed table  Fold napkin in half folding top horizontal edge to bottom horizontal edge, with opening towards you  Fold top right hand corner down to centre point of bottom horizontal edge  Fold bottom left hand corner up to top ensuring the bottom left hand corner meets with the centre of the top vertical edge  Turn the serviette over and fold in half horizontally  Release the covered right hand peak point so it stands next to the visible left hand peak point  Fold the left hand point peak in half and tuck the leading edge into the base of the right hand point peak  Fold the right hand point peak in half and tuck the leading edge into the base of the left hand point peak  Carefully open base of the napkin to stand the serviette up  Place on setting  Fold sufficient napkins for the station you have been allocated plus 10  extra  Additional information may be sourced by viewing

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Role-play 2 - Coaching on folding napkins Learner instructions You will be coaching new or developing staff on specific tasks or job requirements. Your assessor

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