Ronald is a customer service representative who interacts with your company's customers who want to return or repair products. Sometimes customers are angry or upset, so Ronald's job is to remain calm and welcoming as he works with customers to resolve their concerns.

Mariana is your company's head of governmental reporting. It is critical that her reports be submitted on time and accurately, otherwise the company could face stiff penalties.

Xiuying is the head of security. It is important that she keep her cool during very tense situations, otherwise your employees and your company could face serious consequences.

Rashan is the director of your advertising department. Your compalyy creates all of its own ads for your products. It is up to Rashan to conceive of creative and imaginative ad ideas.