Room Type Reserved: Bridal Suite, #417 Confirmation Number: 463Y75 "No problem, " he had thought, but that was before the Barrys' call of a few minutes ago stating that Northeast Airlines had canceled all ights out of the city due to a severe snowstorm, and they would require their room for one more night. Lance reviewed the second reservation. No question about it, the Farmers would be arriving soon. Preparations were currently underway for their wedding, which was also to be held in the hotel. Two guests, both VIPs, only one spectacular bridal suite. Time to see the general manager. As usual, Trisha took the news calmly, and began gathering the facts of the situation. 1'Do we have any unsold rooms for tonight?" she asked. "We have 34 arrivals scheduled for tonight, with 26 available rooms,'1 replied Lance. \"Twenty reservations are credit card guaranteed, 14 have a 6:00 PM. hold. With the storm, we may lose a few more arrivals than normal, but you can count on some unanticipated stay-overs also. I originally forecasted for 10 total no - shows. " "Did you confirm the F armers' reservation for the bridal suite? " "Yes," said Lance, \"it's part of their group contract.\" "How many members of the Farmers' group block have reserved?" "They have picked up 90 percent of their 20 - room block.\" "Deposit?" "One thousand dollars.\" Trisha thought for a moment, and then said, "We have a conrmed reservation for the Farmers, and remember that they have a contract with us to host their reception and dinner tonight. I'm meeting with the chef and the food and beverage director at noon to review the preparations. The reception and dinner have a value to the hotel of over $ 10,000 in food and beverage sales. We certainly don't want to upset those guests. In addition, we have an extremely important stay - over guest in the bridal suite, which the Farmers also have reserved. It seems clear to me that we have only one choice. I'm sure you know what to do, Lance. Let's make sure we do it right. \" As Lance left the general manager's office, he was not at all sure he knew what to do. He certainly was not sure how to avoid a serious difficulty with one or both of the hotel's two very important customers. All he knew for sure was that he wished he had a second bridal suite. What was most confusing, he thought, was exactly who had a right to the bridal suite. As he arrived back at his office, Jodi, his front desk agent, peeked her head around his door and knocked softly. "Mr. Dani," she began. " There is a Mr. Farmer here. He knows he's early, but he has requested an early check - in. I told him Iwould need to get an okay from you. What should I tell him? \