Ross Dress for Less Case Study Read the case study for Ross Dress for Less. Write a description of what you observe as the manager's production and customers' needs. Use the "Observed Needs" worksheet to list the needs. Observations While waiting to meet with the manager, we noticed disgruntled customers who ran out of time on their lunch hour and left without purchasing. The Kid's Section, which included clothes and toys, was a disaster. Kids pulled toys off high shelves and pulled many others with them and left them on the floor. Some racks looked disorganized, particularly in the girl's junior section and women's section. The Men's Department looked great. The Women's Shoes were a disaster. The back-stock room was a mess. There were large bins of colored nibs, organized (sort of) by sizes. These were piled next to boxes of hangers, which were lined under huge clothes bars on wheels. As clothes came in, each stock person (responsible for a different section: i.e. girl's juniors) would pull out an item, match it to a size nib, grab a hanger and attach the nib, put the piece of clothing on the nibbed hanger, and hang the